POSITION: DIRECTOR OF INTERPRETING SERVICES
SUPERVISOR: Chief Operating Officer
LOCATION: Framingham, MA
The Learning Center for the Deaf (TLC) is a national center of excellence—celebrating, serving, and connecting deaf and hard of hearing children and adults. We offer a wide range of educational, therapeutic, audiological and community services, in American Sign Language, English and Spanish, and we employ a large number of deaf and hard of hearing experts across all levels of our organization. While TLC is home to two schools, the interpreting services department is a full-service community interpreter referral service, and jobs include K-12 education settings, as well as mental health interpreting, and all varieties of community contracted work for both children and adults who may or may not be affiliated with TLC.
The DIRECTOR OF INTERPRETING SERVICES is responsible for the oversight of all operations within the Department of Interpreting Services including contracts for external clients, management of all projects, technology, mission and financial goals. They work closely with the TLC Administration on expanding Interpreting Services internally and externally, including the supervision of department staff and effective fiscal management.
The Director of Interpreting Services is a highly responsible, professional position that will oversee TLC Interpreting operations, including:
- Supervise and motivate team members to generate strategic goal performance and ensure high-quality work and excellent customer service.
- Develop and implement annual staffing plans to meet department and service needs.
- Provide departmental leadership to maximize performance and professional development among interpreters and other departmental staff.
- Support the growth of the interpreting profession by overseeing the mentoring of internal and external interpreters.
- Ability to represent the interpreting profession on a local, state, and national level to effectively market TLC Interpreting Services and recruit interpreting talent.
- Collaborate with local agencies and organization to provide high quality services for the Deaf, DeafBlind and hard of hearing community.
- Ability to interpret high profile and high-stake assignments.
- Prepare and maintain all required records, documents and reports related to Interpreting Services operations and activities, including budgets, service reports and other information as needed or requested.
- Reviews client/consumer evaluations and follow-up as needed. Promptly resolve any service quality issues that may arise.
- Negotiates rates, terms, and condition of contracts for interpreting services; present such contracts to the Chief Operating Officer for approval prior to execution.
- Collaborate with the Advancement Office to develop marketing strategies to generate business, contracts and grant opportunities.
- Compile, review, and evaluate monthly departmental results and statistics.
- Advocate for clients and employees on issues of interpreter services or communication access.
SUPERVISION AND LEADERSHIP
- Provide supervision and support to Interpreting Services staff.
- Collaborate with the Mainstream Coordinator to ensure effective interpreting in mainstream education settings.
- Provide supervision and support to Interpreter Coordinator to approve time sheets, service records and other documents necessary.
- Oversee test site logistics and billing through the accounting department.
- Oversee interpreter practicum and internship placements including supervision of interpreting students and mentees.
- Provide support to the interpreting team regarding workshops, training, and outreach opportunities for both TLC employees and the external community.
- Responsible to oversee all projects and provide supervision and support to staff interpreter when tasks are delegated.
- Oversee the hiring and development of all Interpreting Services employees.
- Screen, interview and evaluate all department staff.
- Effectively recruit and on-board interpreters.
- Assign and coordinate staff responsibilities; monitor and evaluate staff performance.
- Train staff as appropriate to maximize departmental performance and staff development.
- Observe interpreters at assignments; provide training direction, coaching and feedback to interpreters and other staff.
- Meet with TLC administrators and other departments to ensure quality of interpreting services.
- Embody the philosophy of “management by walking around”.
PREFERRED BACKGROUND AND EXPERIENCE
- Strong professional, diplomacy and relationship-building skills.
- The ability to communicate clearly in writing and signing.
- Passion for, and commitment to, TLC’s mission.
- ASL and English proficiency required (Deaf applicants strongly encouraged to apply)
- Experienced at compiling and following budgets.
- Possess a minimum of a bachelor’s degree (master’s degree preferred).
- A minimum of three to five years’ professional experience in a leadership role.
- Minimum of 7-10 years of interpreting in a variety of settings.
- Valid certification issued by the Registry of Interpreters of the Deaf (RID) required (additional Educational Interpreter Performance Assessment preferred).
- Ability to demonstrate knowledge and application of RID Code of Professional Conduct and American Deaf Culture.
- Strong technology abilities with a variety of software programs.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change.
**TLC is proud to be an equal opportunity employer and all employees and applicants for employment are afforded equal opportunity in every area of hiring and employment without regard to race, color, religious creed, national origin, ancestry, sex, gender identity, age, criminal record (inquiries only), handicap (disability), mental illness, retaliation, sexual harassment, sexual orientation, genetics, active military, and any other legally protected characteristic.
**TLC embraces and celebrates a spirit of inclusion and diversity, and reasonable accommodations and modifications will be made whenever possible.